Frequently Asked Questions
Everything you need to know about shopping with Frankly My Dear Store.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-2 business days. You will receive a tracking link via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned unless faulty.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How should I care for my Frankly My Dear garments?
To keep your pieces looking their best, we recommend following the specific care instructions on the internal label. Generally, we suggest a cold hand wash and laying items flat to dry in the shade.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and 'Buy Now, Pay Later' options including Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes if the order has not yet been packed. Please contact our support team immediately if you need to update your details.